Complaint and Feedback

Your feedback is of paramount importance to us so that we can address the problems faced by our customers in a fair and timely manner. Suggestions for improvement are also welcome.

Register Your Complaint/Feedback

In case of complaint, please contact our Complaint Officer or call us at (021) 111-PQAMCL (772625) from anywhere in Pakistan. If your concerns are not settled to your satisfaction, please fill out the form given below, and we will get back to you at the earliest.

Complaint Form

Please ensure to mention your investment and contact details for correspondence.

All the concerns will be acknowledged within 24 hours of receipt with an expected closure time. If the concerns are not addressed within stipulated timelines nor any acknowledgment is made, you may escalate your concerns to Manager-Customer Services at complaints@pqamcl.com or you may contact on (021) 111-PQAMCL (772625).

You will be responded to within 48 hours of the above mentioned escalation.

You may also send us your concerns by mailing to our “Investor Relations Department” – Head Office at G-8/9, Business Arcade, Block-VI, P.E.C.H.S., Sharah-e-Faisal, Karachi.

DISCLAIMER “In case your complaint has not been properly redressed by us, you may lodge your complaint with the Securities and Exchange Commission of Pakistan (the “SECP”). However, please note that SECP will entertain only those complaints which were at first directly requested to be redressed by the Company and the company has failed to redress the same. Further, the complaints that are not relevant to SECP’s regulatory domain, shall not be entertained.”